Suppression logic
Accounts the agent will not chase.
Some accounts must never receive an automated reminder. The agent enforces these suppression rules before any template is prepared. Each suppression carries a reason, who flagged it, and a recommended next action — all visible to finance.
Disputed invoice
Stops chasing until the dispute is resolved.
Active payment plan
Reminders paused until plan end date.
Key account
Account owner handles communication directly.
Already paid
Recently settled accounts excluded from queue.
Do-not-chase flag
Manually set by finance on the customer record.
Balance below threshold
Outstanding below the €100 minimum threshold.
Recent reminder sent
Duplicate-send protection — 7-day cooldown.
Currently suppressed accounts0 accounts
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Suppression checks run before any template is prepared. The system also enforces duplicate-send protection: the same template cannot be queued for the same customer within a 7-day window.